Customer Support

 Our Customer Service phone line is open:
Mon.-Sat. 10am-6pm
Sun. 12pm-6pm

Rhinestone Angel is here to help! Please call us at 361-865-9026 or e-mail us at rhinestoneAngel@hotmail.com with any questions, comments, or concerns—we’ll help you square them away in no time.

Rhinestone Angel, 501 E. I-10 Frontage Rd., Flatonia, TX 78941

1 FREQUENTLY ASKED QUESTIONS (FAQ)
1.1 Does my order qualify for free shipping?

We offer free domestic ground shipping on US online orders of $100 or over. We ship majority of our packages USPS Priority. Some restrictions apply, please contact store for details.

1.2 Where do you fulfill orders from?

All orders are shipped out of Flatonia, Texas.

1.3 What if I need to make a change to my order regarding address, shipping methods, or the order itself?

Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact our Customer Service team as soon as possible and we’ll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details.

1.4 What happens if an item I’ve ordered is actually unavailable?

By virtue of their uniqueness and exclusivity, some of our products are available only in limited quantities. Because of this we cannot always guarantee their availability. If an item in your order becomes unavailable or delayed, we will immediately notify you by e-mail or telephone. Your credit card will not be charged until your order is ready to ship, and we do not bill you for items that are not available. A pending amount may appear on your billing statement immediately after placing your order as a measure to authorize your card. The amount will not be processed until the time of shipment; any pending amounts will be updated or removed.

1.5 Does my order qualify for a free return?

Sorry, we do not offer free returns and shipping charges will not be refunded on returned items.

2 SHIPPING & HANDLING
2.1 How will I know my order has shipped?

Every order dispatched from our fulfillment center will receive a confirmation e-mail.

2.2 Where do you ship?

Rhinestone Angel ships to all 50 of the United States.

2.3 Do all order over $100 qualify for Free Shipping?

Some exclusions may apply. Items that do not qualify for Free Shipping will be noted in the description.

2.4 Does Free Shipping apply to in-store purchases?

At this time, we cannot honor Free Shipping on in-store purchases because of size variety.

2.5 What will happen to my package in the case of a service delay?

Rhinestone Angel is not responsible for unexpected shipping delays caused by circumstances such as severe weather conditions or natural disasters. Similarly, we are not responsible for courier-related issues, such as clearance delays.

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